As a new user of eIVF, you’re about to embark on a journey that revolutionizes the way you manage patient records.  At eIVF, we understand the unique challenges faced by fertility clinics and the importance of simplifying and streamlining your clinic’s operations through our EMR solution.  We have compiled a comprehensive collection of resources and information tailored to new eIVF users like you.

eIVF University / Litmos

Through our online video learning platform, you’ll be able to gain insights into the robust features and functionalities of our EMR solution.  With 75+ online video courses created, eIVF University allows you the ability to learn at your own pace. We have developed customized learning paths for Administrative Staff, Lab Staff, Nursing, Physicians and eIVF Super Users.

All eIVF Practices have dedicated team pages where they can create specialized sub-teams, add new users/employees and assign online videos. eIVF University is free for all eIVF Users.  To access your team’s eIVF University page, please contact the eIVF Super User at your practice who has the ability to add you as a user, as well as assign courses.

eIVF Knowledgbase

Did you know that the answers to most tickets submitted to eIVF Support can be found in eIVF’s Knowledge Base?  Knowledgebase is an extensive library of resources which includes video demonstrations, step-by-step how-to guides, frequently asked questions, and troubleshooting instructions.  With Knowledgebase, you’ll be able to easily learn more about the various aspects of the eIVF platform.

Click here for info on how to access eIVF University/Litmos.

eIVF Support

To submit a ticket to the eIVF Support team, it’s as easy as sending an email to support@eivf.net. Once we receive, the tickets are then triaged to the appropriate Support team member that can best assist you.   Support is available weekdays from 7 am to 7 pm CST.

We understand that when you reach out to our Support team, you’re experiencing an issue that may be hindering your workflow or seeking clarification on a particular matter.  Our goal is to provide you with resources or solution as promptly as possible.  However, we have found that there are tickets submitted which are unclear or incomplete.  This unfortunately can lead to unnecessary delays.

To ensure your ticket is processed quickly and efficiently, we have developed Support Guides which help eliminate any confusion on what is needed and can ultimately decrease response times.

The Support Guides can be found by clicking on the Support and Training navigation located at the top of Knowledgebase.

Click here before you submit a service ticket
Click here to access the ticket submission guidelines