eIVF V6 

What is the process to upgrade to V6?  Here is the high-level Process for V6 Migration:

1. Complete the questionnaire to determine that your clinic meets the minimum requirements for eIVF V6.
2. Practice reviews and signs the Statement of Work (SOW)
3. Schedule V6 Installation
4. Complete V6 Online Training
5. Install V6 Installation on client workstations. An additional shortcut will be added for users that will point to V6.  Users will continue to use V5 shortcut until Go-Live.
6. V6 Go-Live – approximately 4 weeks following V6 installation

Is there a cost to upgrade to V6?  There is no fee to upgrade to V6 outside of any infrastructure upgrade needs (server migration, upgrade computers to Windows 10), unless the practice opts to add premium services to the migration.  Premium services and fees are outlined in the SOW that will be provided if the practice meets V6 requirements.  An example of a premium service would be remote or onsite go-live support.

What support will eIVF provide for the upgrade? No remote or onsite support is provided during the upgrade to V6 unless the practice has purchased a premium support service offered in the SOW.

How long should the process take? The time from V6 install to Go-Live is approximately 4 weeks.  The practice will continue to use V5 until the Go-Live date.  There will be no eIVF downtime during this time.

Will client PC auto detect new version and auto update the local version? No. Your IT will add a second desktop shortcut to V6 and users will access eIVF using the V6 shortcut on your Go-Live date.  Once the clinic is live with V6, V5 will be inactivated and users will no longer be able to login to V5. Your IT is free to remove the V5 shortcut following the upgrade to V6.

Is there a list of features of what is new in V6 compared to V5? Yes, the V6 feature sheet is available at this link.  There is also an online user training course in eIVF University – https://eivf.litmos.com.  If you do not have access to eIVF University/Litmos, you can request by visiting http://www.eivfuniversity.com.

Can we enable 2FA / MFA for user logins to eIVF?  2-factor authentication is available in V6.  When this option is enabled for the practice, all eIVF users will be required to use 2FA when logging into eIVF.

Is there a date when V5 will no longer be supported and all clinics will be required to use V6? Effective December 31, 2026, eIVF V6 will be the only supported version of the eIVF platform. Clinics that choose to remain on V5 beyond March 1, 2027, will no longer be supported and will be subject to a premium fee for limited extended support, unless the delay is caused by eIVF.

Will my existing interfaces (ie ultrasounds, analyzers, existing labs) need to be reconfigured with the V6 upgrade?  Most V6 upgrades do not require reconfiguration of equipment connections, lab integrations, or other interfaces, provided the customer’s existing infrastructure meets eIVF’s minimum requirements. If a server or infrastructure migration is required before the V6 upgrade, interface validation may be needed as part of that migration process. eIVF will identify this during readiness review and coordinate any required next steps before the upgrade is scheduled.

Do we have a V6 beta testing period?  Only a select number of designated Super Users will have access to conduct pre Go-Live testing as contracted in your practice’s V6 Statement of Work.

How does the V6 database relate to your current V5 database?  The V6 database that you are testing is parallel to your V5 database so anything that you enter in V6 can be seen in V5 and vice versa. It is not a test database.

 

Is CareSync compatible with v5 or does the site need v6?  The clinic needs to be fully live with V6.

Is the app available outside the US? CareSync is currently made available in other countries as needed (eg. Canada, Mexico) and can be downloaded from the iOS App Store and Google Play Store.   If patients live in countries where the app is currently not available, the practice will need to send in a support ticket to request that the country be added.

How do patients connect to their clinic?  Clinics are provided with a unique Practice Code to share with their patients.  The patient will be prompted to enter the Practice Code at their first login.  This will link the app to the clinic database.

What date format does CareSync display?  Clinics in the US will display dates as mm/dd/yyyy.  Clinics outside of the US will display the date in the patient’s local date format.

Can you enable 2FA/MFA for patients in CareSync?  2-factor authentication or multi factor authentication is currently not an option in the mobile app.

What’s the process to launch CareSync at my practice?  CareSync is included as part of the overall V6 upgrade process.  Once we start the process to upgrade your practice to V6, we will also walk you through next steps for launching CareSync.

What’s the cost for CareSync? CareSync bundle includes: Mobile patient application (CareSynca0,continued access to patient web portal functionality and enhanced patient engagement and communication tools  CareSync Fees (if applicable per agreement): One time activation fee: $500 and Recurring fee: $50 per provider per month (executed via license addendum)

What validations need to be completed before my practice’s V6 Go Live?  The Customer is responsible for validating analyzer label functionality, confirming external laboratory transmission through applicable interfaces, and completing lab requisition testing prior to the Go Live date. Any issues identified during testing must be reported to eIVF6@eivf.net  at least five (5) business days prior to the Go Live date.  Click here to download the V6 Validation Steps.